Mystic products have a 1-year international manufacturer’s warranty on workmanship. We will repair any manufacturing faults free of charge within the guarantee period, with the only exceptions of the “Not Covered Warranties” list below. If we cannot repair your product then we will replace it with the same or similar product.
Mystic is not responsible for the usage of your product. You accept that you have read all safety rules. Mystic is not responsible for inherent risks/dangers and hazards involved with our products. Minors and others not able to assume this responsibility must be under the direct control of an experienced and responsible person. You are responsible for your own actions and decisions. Before using this product, read and understand all instructions and warnings that accompany it and familiarize yourself with its proper use, capabilities and limitations. Seek qualified instruction. Contact Mystic if you are uncertain about how to use this product. Do not modify this product in any way. Failure to read and follow these warnings can result in severe injury or death!
1.1 Warranty will only be granted in the case of manufacturing defects and/or material problems.
1.1.1 Faults and/or flaws/defects of seams and materials/fabrics.
1.1.2 Discoloration/delamination before use of product. (only when the product is still in the original package
with all cards/warranty claims).
1.1.3 Unacceptable deviation of sizes.
1.1.4 Sewing/stitching/weave faults in material before use of product (only when the product is still in the original package with all cards/warranty claims).
1.1.5 Faults in fit.
1.2 Warranty requests will only be taken into consideration if a fully completed warranty request form has been completed and submitted via e-mail.
1.3 The request will be worked on/responded to as soon as possible. The registration is a request, so please consider that your request can be denied.
1.4 Warranty will only be granted if one can demonstrate proof that the product has not been reliable/durable, or that it despite of normal use and maintenance - has been wearing well for a shorter time span than acceptable.
1.5 In case of warranty, the product will be replaced or repaired if possible. If this product is not available at the time, the product can be placed on Backorder, or MBrands-International can offer an alternative. Credit notes will only be given when both above mentioned options are not available.
Warranty will not be granted in the cases mentioned below:
2.2 Damage as a result/consequence of wrong and/or improper use.
2.3 Damage as a result/consequence of external matters/circumstances.
2.4 Damage as a result/consequence of wrong storage.
2.5 Damage as a result/consequence of lacking, poor or wrong maintenance.
2.6 Products that have been worked on with embroidery, printing or something as such since the time of manufacturer.
2.7 Products that have been purchased against a special offer price.
2.8 Samples, reduced priced products and products that have been sold as a product with B-quality, of which the consumer was aware.
To make sure you can enjoy your Mystic products for a long time, we have some tips for safety and maintenance.
After contact with saltwater or salt air, always rinse and dry textile products thoroughly , and lubricate metal parts when needed. Damaged gear must be repaired immediately. If you have any doubts about the dependability of your gear, check and repair it at your local shop.
If the product is found to be defective under normal use and proper care, we will repair, replace, or refund the product at our sole discretion. The decision to repair, replace, or refund a product is made by the Warranty Department after receipt of the defective product.
Please take your product, clean and dry into the store where you purchased from, along with your receipt or proof of purchase. Your retailer will assess the product and arrange the return to our head office in the Netherlands.